NajatRugsCraft Return Policy
Thank you for choosing NajatRugsCraft! Your satisfaction with your purchase is our top priority. If you encounter any concerns or issues, please feel free to reach out to us.
Cancellation Policy:
- Orders can be canceled only before the item is shipped.
- Once the item is shipped, cancellation requests will not be accepted.
Return Policy:
- We accept returns within 30 days of the original purchase date.
- The item must be unused and returned in its original condition with all tags and packaging intact.
- The buyer is responsible for the cost of return shipping.
Return Process:
- Contact Us: Initiate the return process by reaching out to our customer service team at contact@najatrugscraft.com.
- Packaging: Securely pack the item in its original packaging, including any accompanying documentation.
Return Shipping:
- The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method for the safe return of the item.
Refund:
- A refund will be processed upon receiving and inspecting the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
Exchanges:
- Exchanges are accepted. To exchange an item, the buyer needs to return the original item at their expense.
- Once we receive the original item, we will process the exchange and ship the new item.
Contact Information:
- For any questions or concerns regarding our return policy, please contact us at contact@najatrugscraft.com.
Thank you for choosing NajatRugsCraft! Your satisfaction is of utmost importance to us.