NajatRugsCraft Shipping Policy
Thank you for choosing NajatRugsCraft! We are committed to providing you with an outstanding shopping experience. Please take a moment to review our updated shipping policy for details on order processing and delivery.
Handling Time:
- Ready to Ship Orders: 1-2 business days.
- Custom Made Orders: 3-6 weeks, based on customer specifications and product details.
Shipping Method:
- We offer free shipping on all our products.
- Expedited International Shipping (FedEx-UPS-DHL) ensures swift delivery.
Estimated Delivery Times:
- USA: 3-5 Business days
- EU: 4-5 Business days
- USA – Canada – Australia: 7-8 Business days
- Worldwide: 3-8 Business days
Import Tax:
- USA: Duty-free for our clients.
- EU and GULF: Import tax is reduced for most countries.
Returns:
- We accept returns within 30 days of the original purchase date.
- The item must be unused and returned in its original condition with all tags and packaging intact.
- The buyer is responsible for the cost of return shipping.
Return Process:
- Contact Us: Before returning the item, please initiate the return process by contacting our customer service team at contact@najatrugscraft.com.
- Packaging: Securely pack the item in its original packaging, including any accompanying documentation.
Return Shipping:
- The buyer is responsible for the cost of return shipping. We recommend using a trackable shipping method for the safe return of the item.
Contact Information:
- If you have any questions or concerns about our shipping policy, please reach out to us at contact@najatrugscraft.com.
Thank you for choosing NajatRugsCraft! Your satisfaction is our priority.